Open-Ended Questions helps to understand, listen, probe to understand the problem.
“Bringing in this new CAD system was the worst mistake we’ve ever made!”
Open-ended question response: “What makes you say that?”
“I think we’ll have problems changing to 12-hour shifts”.
Open-ended response: “Tell me what your concerns are”.
"What do you think we should do".
"What are specific issues you would like to list down in this project"
"What are available options at this point"
"What do you think about available options at this point"
Other useful tips
- Maintaining eye contact
- Leaning slightly forward
- Allowing pauses
- Nodding
- Sending brief verbal messages (umm-humm, oh I see…).
Paraphrasing is a brief rephrasing of information provided by the speaker. It provides the restatement of the essence of the information in your own words.
Further Reading
Active Listening - TRAINING ACTIVITY
Active Listening and Reflective Responses
How To Listen
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